Citrus Terms and Conditions
Last updated: 8/6/23
Welcome to Citrus. By accessing and using our website or purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.
1. General Information
These Terms and Conditions apply to your use of Citrus (the “Company,” “we,” “our,” or “us”) website and the purchase of products from us. By using our website or purchasing our products, you accept and agree to be bound by these terms.
2. Products and Services
Citrus specialises in colour-changing beachwear. We aim to provide high-quality products that meet your expectations, but we cannot guarantee that product descriptions, images, or colors are entirely accurate due to variations in display screens and manufacturing processes.
3. Orders and Payment
3.1 Ordering Process
When you place an order with us, you agree to provide current, complete, and accurate information. We reserve the right to reject or cancel any order at our discretion.
3.2 Payment
We accept various payment methods, as indicated on our website at checkout. Payments must be completed at the time of purchase. Prices are listed in AUD and may be subject to additional charges such as shipping fees, based on your location.
4. Shipping and Delivery
4.1 Shipping
Shipping fees and delivery times are outlined during checkout and may vary based on location and shipping method selected. Please note that we are not responsible for delays caused by external factors such as customs or carrier issues.
4.2 Risk of Loss
All products are shipped from our facilities in Melbourne Australia. Title and risk of loss pass to you upon delivery to the shipping carrier.
5. Returns and Refunds
We want you to be satisfied with your purchase. If you are not satisfied, please refer to our Returns and Refunds Policy on our website for information on how to return items. All returns must be requested within 14 days of receiving the item, and returned items must be in their original, unused condition.
6. Environmental Commitment
We are committed to removing 1kg of plastic from the ocean for every order placed. Plastic removal is conducted once we have reached a financial breakeven for the year. Contributions toward this goal are donated annually on December 31st.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information when you use our website or purchase products from us.
8. Intellectual Property
All content, including text, graphics, logos, images, and software on our website, is the property of Citrus.
9. Limitation of Liability
To the fullest extent permitted by law, Citrus and its affiliates, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:
• Your use of or inability to use our products or website
• Any inaccuracies or errors in product descriptions or pricing
• Any delays or disruptions on our website or in delivery
Our liability is limited to the purchase price of the products you ordered from us, unless prohibited by law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Citrus and its affiliates from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from your use of our website, violation of these Terms and Conditions, or infringement of any third-party rights.
11. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or related to these terms or your use of our website or products will be resolved in the courts of Victoria.
12. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and we encourage you to review these terms periodically. Your continued use of our website and services after changes have been posted will constitute your acceptance of the new terms.
13. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact us at:
Citrus
Email: hello@itscitrus.com
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